Hospitality experience design

Hospitality experience design

How to boost a luxury hotel’s guest experience through applied human centred design? " Context One negative review from an unhappy customer can translate into the loss of 30 customers.  Content Applied guest experience design for hotels: Through a highly...
Patient experience design

Patient experience design

How to apply deep human and cutting-edge technologies to create healthcare products and services to improve millions of lives? " Context During my time at Philips Design my responsibility was to lead cross-functional teams (design, science/research,  business) to...
Service design consumer goods

Service design consumer goods

How to boost the innovation engine for the leading supplier of consumer goods? " Context The goal of the innovation sprint was to develop new products and services in the field of consumer goods for one of the oldest consumer goods company in Germany. Sprint The...
Keynote, moderation, facilitation

Keynote, moderation, facilitation

How to inspire an audience in the intersection of design, tech & business? " Context Since 2014 I have been invited to contribute to STEP conference multiple times. The conference is the first and with over 2000 participants the biggest conference in Dubai in the...
Innovation keynote

Innovation keynote

How to foster empathic marketing innovations? " Context Inspirational keynote on user-centered design, empathic marketing and self-motivation given at the international marketing summit for Philip Morris International. Keynote Key leading question: How can we...